Frequently Asked Questions

Read through the most frequently asked questions we get about the 2020 Portrait Masters Conference. If you still have questions, contact support at

Tickets and Meals

Will the conference be live-streamed?

No! We will not be live-streaming the conference this year.

What is included with my conference ticket?

General Admission and VIP conference tickets include entry to all registration day events, conference sessions, the tradeshow, after-hours parties, all events, and the following Meals:

Thursday, September 10th: continental breakfast and buffet lunch
Friday, September 11th: continental breakfast and buffet lunch
Saturday, September 12th: continental breakfast and buffet lunch

Are my 2020 tickets refundable or transferable?

Typically all sales are final, however, due to concerns surrounding the Coronavirus, we will be offering full refunds until June 1, 2020. After June 1, 2020, all tickets purchased, before or after June 1st, for The Portrait Masters Conference 2020 are non-refundable or transferable.  Exceptions will only be made for those who experience catastrophic weather, a death in the family, or because of military orders. Supporting documentation is required. Refund requests should be submitted via email to

Will you be sending me tickets for the event?

No, you will receive a receipt after purchase and you’re name will be on the list at registration when you arrive! If you haven’t received a receipt confirming your purchase, please e-mail

What's on the menu?

Breakfast will be a continental breakfast consisting of hard-boiled eggs, fruit, yogurt, pastries (GF upon request), vegan breakfast bar, orange juice, coffee, tea, and water.

Lunch will be a hot buffet. (menus will be posted soon!)

I have food allergies. Can you accommodate my needs?

Catering will be able to provide options for vegans, vegetarians, and those requiring a gluten-free diet. At checkout you will be asked if you require any of these options.

Unfortunately, these are the only dietary restrictions we can cater to.

However, all rooms at the hotel have a small refrigerator if you would like to bring some snacks/food with you. Additionally, there are several restaurants at the resort you can choose to dine with. Please note that any meals not served in our eating area are not covered by the cost of your conference ticket.

Hotel and Conference Center

Is there a special rate or discount at any hotels?

The only special rate we have is at The Arizona Grand Spa and Resort where the conference is being held for $174 a/night + tax and $20 nightly resort fee.

The resort fee includes:

  • Standard high-speed wireless Internet access
  • Oasis Water Park (4) Wristbands
  • Athletic Club admittance (must be at least 16 years old to utilize facility)
  • Valet and overnight parking
  • In-suite coffee provided daily
  • USA Today newspaper upon request
  • Shuttle service to Arizona Mills Mall
  • Unlimited credit card, toll-free, local and collect phone calls
  • Complimentary practice balls at Golf’s Warm-up Area
  • One free appetizer from our Favorites selection in the Lobby Bar with a purchase of two drinks of equal value
Will the Oasis Water Park be open the entire time?

Even though the Resort closes down the Oasis Water Park every year after Labor Day (during the week), it will be open an additional day on Tuesday, September 8th from 11 am to 5 pm! Otherwise, the Oasis Water Park is open Saturday & Sunday: 11 AM – 4 PM. In addition to the Oasis Water Park, there are several other pools throughout the Arizona Grand Resort property.


Will there be somewhere to store my gear or personal items?

The conference venue does not have storage.  In a pinch, you can leave things with the front desk for a short period of time. We are not responsible for any lost or stolen items.

Will I have access to the hotel amenities as a conference attendee?

Only those staying at the hotel will have access to the Pool, Gym, Spa,  and the Oasis Water Park.

Is there a map of the hotel grounds?

Yes, we do have a map of the hotel grounds. You can download a detailed .pdf here:

Arizona Grand Resort Map

Transportation and Parking

How do I get to and from the airport?

The hotel does not provide a shuttle to and from the airport. We recommend taking a taxi, Uber, or Lyft to the property. It’s about a 10-minute drive from the airport.

Is there a parking fee at the conference/hotel?

There is no fee to park for attendees not staying at the hotel. For attendees staying at the hotel, your overnight parking fee is included in your resort fee.

Schedule and Events

What's the schedule?

You can view the full Conference schedule here and the Demo Stage schedule here.



Can I bring a guest to the events?

Guests 21 years and older are welcome to join you at all of the after-hours parties!  All other conference events and meals require a conference ticket.

Are there shooting opportunities?

There will be 25+ shooting bays (or sets) for you to have opportunities to shoot. These bays will be open during registration on Tuesday and anytime the Shoot and Shop room is open Wednesday through Friday. View the full schedule here. UPDATE LINK


What are "Shooting Bays?"

Shooting Bays equipped with a backdrop, lights/strobes and a model where you can practice your shooting techniques with help from peers, mentors, and instructors. The shooting bays are placed throughout the Shoot and Shop Room so no standing in the heat!

Make sure to bring your own camera as we won’t have any at the event.

Pro tip — The bays are extremely busy at the beginning and slow down significantly at the end of the day.

What is the Silent Disco Party on Friday night?

A silent disco is an event where the Deejay plays music directly into headphones you’ll be wearing (and we’ll be providing). This year’s theme will be announced soon – Stay tuned!

This event will be indoors.


Is there a dress code?

There is no mandatory clothing or dress code for any part of the conference, events or meals. It is worth noting that it will be very, very warm (average September high is 100F/38C) in Phoenix, so be sure and wear comfortable, lightweight attire and stay hydrated.

Here is our suggested attire for the parties:

Pool Party – This is a poolside party where you are welcome to wear your swimwear and use the pool if you’d like. Or feel free to lounge poolside in whatever you are comfortable in!

Canon Party – This is a cocktail party. Feel free to dress up or down as you feel comfortable. This event is indoors.

Silent Disco  Party – This year’s theme is TBD! Stay tuned!

This is a silent disco dance party, where most people dress up. The dress theme isn’t mandatory, but you may just be in the minority if you don’t dress up! This event is indoors.

Closing Karaoke Party – This indoor event is completely casual so come in whatever you are comfortable in!

George’s Bar – This is the TPM after-party spot! Come as you are!

When is registration?

Registration will be on Wednesday, September 9th from 12:00 PM – 5:00 PM. View the full schedule here.    UPDATE LINK

What if I arrive late on Wednesday?

It’s okay if you arrive late on Wednesday, feel free to meet us at George’s Bar and we’ll get you registered in the morning!

On Thursday, registration will be at the Info Booth in the lobby of the Arizona Grand Ballroom from 8:00-9:00 AM and then move to the front entrance of the General Session / Sonoran Sky building from 9:00 AM-12:30 PM.

What is the temperature and how should I pack?

In early September, the temperature will likely be in the high 90s and the low 100s during the day so we recommend bringing light and comfortable clothes. All of the speaking events, Shoot and Shop Room (expo floor), shooting bays, and most after-hour events will be indoors but you may find yourself outdoors to socialize or to head to another event located within the Resort. Bring layers as indoors can often be chilly with air conditioning.

Will there be a conference t-shirt?

Yes! Your ticket includes one conference t-shirt which will be available to pick up at registration. You will be asked your t-shirt size at checkout.

Do international travelers need any special forms?

Attendees traveling from the UK or other European countries- make sure you have your ETSA form approved before going to the airport.