The Portrait Masters Conference 2023 – Frequently Asked Questions

Read through the most frequently asked questions we get about the 2023 Portrait Masters Conference. If you still have questions, contact support at

Purchasing Tickets

I’d like to buy two tickets, is this possible?

You can purchase multiple tickets, but not in the same order.

Each order must have a unique email address linked to it and the name on the ticket must match the name of the ticket holder.

When do I need to purchase my ticket by?

You can purchase a ticket all the way up to September 10th, but it’s best to purchase early if you want to snag a discount…keep an eye out for promo codes.

Will there be a payment plan available/can I use more than one card to pay for my ticket?

If you pay with a debit or credit card, you can only pay with one card and the payment must be in full.

If you pay with PayPal, you can pay in 4 installments or monthly (per PayPal’s rules and conditions) .

Can I use PayPal to purchase my ticket?

Yes! PayPal should be listed as an option when you go to check out.

What is the refund policy?

Tickets are non-refundable and non-transferrable.

In the case of a catastrophic life event, you may email a refund request to our support team:

Can I purchase a Breakout Class without purchasing a conference ticket?

No, you must have a conference ticket in order to attend a breakout class.

Can I use a store coupon to save on my conference ticket or breakout course? Can I use my store credit/gift card on my conference ticket or breakout course?

No, no store coupons can be used on conference tickets or breakout courses.

If you have store credit or a gift card, you may use that to purchase a conference ticket or breakout course.

Breakout Classes, Schedule and Events

What are breakout sessions?

This year we are introducing 2-hour and 1-hour intimate intensive classes with your favorite mentors and a 3 hour class with Sue Bryce.

The Breakout Course I want to go to is sold out. Can I get on a waitlist?

If a breakout course is sold out, we may add more! Please add your name and contact information below, along with the specific course you wanted to attend.  Example: “Breakout Group A1: Movement with Saray.” If seats become available, we will reach out to those on this list on a first come, first served basis.


When will the final schedule be ready?

Final schedule will be released later in June 2023.

Hotel Accommodations & Booking Your Stay

I’d like to book my travel and stay soon. When should I arrive?

We recommend that you arrive on Sunday, September 10th. All reservations for the conference need to be made individually by the attendee. We have a special discount on rooms and resort fees (no code needed, just use link below).

Call the Arizona Grand Resort & Spa on-site reservations department at (877) 800-4888 to make your reservation and reference: Portrait Masters Conference 2023, or click HERE to book.


About Arizona Grand
Arizona Grand Resort & Spa puts you in the midst of one of Phoenix, Arizona’s most naturally beautiful places, ideally situated on the doorstep of 17,000 acres of South Mountain Preserve, the largest municipal park in the world and the most visited hiking destination in the state. Voted by the Travel Channel, Arizona Grand’s Oasis Water Park is one of the country’s Top 10 Water Parks, wild and fun making it perfect for your next getaway. Built across 7 acres, this premium water park boasts 8-story thrill slides, a giant wave pool, a 25 person hot tub, the Valley’s only side-by-side active river.

Where is the closest airport to the Arizona Grand?
The Arizona Grand is conveniently located less than 10 minutes from Sky Harbor International Airport, Arizona Grand is easily accessible via I-10 and US-60, offering quick connections to numerous other major freeways.


How can I find a roommate to save on hotel expenses?

Once you purchase a ticket, you can join our 2023 TPM Facebook group and we will have a thread there where you can connect with potential roommates.


I’d like to volunteer. How can I sign up?

Complete this form, and our team will reach out to you  by June 15th if we have the need:



Is there a VIP Experience this year?

No, we do not have VIP tickets or a VIP Experience this year.